Terms & Conditions
Last Updated: [May 2026]
Welcome to Henrike (“we”, “our”, “us”). These Terms & Conditions govern your use of our website located at www.henrike.com.au and the purchase of products from our online store.
By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.
1. Business Information
Henrike is operated by:
Business Name: Henrike
ABN: 43 970 459 247
Location: Victoria, Australia
Email: info@henrike.com.au
2. Use of Website
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or guardian
- You will use this website only for lawful purposes
- You will not misuse, hack, disrupt, or interfere with the operation of this website
We reserve the right to refuse service or terminate access to our website at our discretion.
3. Products & Product Descriptions
We make every effort to display product colours, textures, and details accurately. However:
- Colours may vary slightly due to screen settings and photography lighting
- Handmade, vintage, embroidered, or patchwork items may contain natural variations, irregularities, or minor imperfections
- Measurements are approximate and may vary slightly
These characteristics are part of the unique nature of handmade products and are not considered faults.
We reserve the right to:
- Modify or discontinue products at any time
- Limit product quantities
- Refuse orders at our discretion
4. Pricing & Payments
All prices displayed on this website are in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to change pricing without notice.
Payment must be received in full before orders are dispatched.
We accept payment methods offered through Shopify, including:
- Credit/Debit Cards
- PayPal
- Shop Pay
- Other approved payment gateways
5. Orders
Once an order is placed, you will receive an email confirmation.
We reserve the right to cancel or refuse any order if:
- Payment cannot be verified
- Fraudulent activity is suspected
- A product is unavailable
- Pricing or product information errors occur
If your order is cancelled after payment, a full refund will be issued.
6. Shipping
We ship within Australia.
Estimated delivery times are provided as a guide only and may vary due to:
- Courier delays
- Public holidays
- Regional delivery issues
Customers are responsible for:
- Providing accurate shipping information
We are not liable for delays caused by third-party delivery providers.
Risk in goods passes to the customer upon delivery.
7. Returns, Refunds & Australian Consumer Law
We comply with the Australian Consumer Law (ACL).
Nothing in these Terms excludes your rights under the Competition and Consumer Act 2010 (Cth).
Under Australian Consumer Law, customers are entitled to:
- A replacement or refund for a major failure
- Compensation for any other reasonably foreseeable loss or damage
- Repairs or replacement if goods fail to be of acceptable quality
We do not provide refunds for:
- Change of mind
- Incorrect selection
- Minor variations in colour, texture, embroidery, or handmade finishes
Return Conditions
To request a return:
- Contact us within [7–14 days] of delivery
- Items must be unused and in original condition
- Proof of purchase is required
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
8. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within [48 hours / 7 days] of delivery with:
- Your order number
- Clear photographs of the item and packaging
We will assess the issue and provide a suitable resolution.
9. Intellectual Property
All website content, including:
- Product photography
- Logos
- Branding
- Text
- Graphics
- Designs
is owned by or licensed to Henrike and may not be copied, reproduced, or used without written permission.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.
By using this website, you consent to the collection and use of your information as described in our Privacy Policy.
11. Limitation of Liability
To the maximum extent permitted by law, we are not liable for:
- Indirect or consequential loss
- Loss of profits or business
- Delays beyond our control
- Technical issues affecting website access
Our liability is limited to the amount paid for the relevant product.
12. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for:
- Their content
- Privacy practices
- Terms or policies
Use of third-party services is at your own risk.
13. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of Victoria.
14. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Changes take effect immediately upon publication on this website.
15. Contact Us
For questions regarding these Terms & Conditions, please contact:
Henrike
Email: info@henrike.com.au
Website: https://henrike.com.au/
Victoria, Australia
